Refunds are accepted for items that meet the following criteria: 

1. The item is unopened and in original packaging. 

2. The items and their packaging are in an original re-saleable condition. 

3. The return request was filed within 30 days of ordering the item from Newell Outdoors. 

4. Receipt or proof of purchase is provided. 

To request a refund you must email hello@newelloutdoors.ca and request authorization in advance. 

5. Purchaser is responsible for the cost to ship it back to Newell Outdoors

Newell Outdoors does not accept refunds on "final sale" marked items or any items that are discontinued. 

PROCESSING YOUR REFUND 

Refunds will processed back to the same method of payment that the original payment was made from at the time of purchase. 

Newell Outdoors cannot process refunds onto other cards.  

REFUND STATUS  

Please wait at least 15 days to allow your card provider to process the refund. If you haven’t received your refund after this time, please contact your card provider first. If you have received your refund after speaking to your card provider and the 15 days have lapsed, please email hello@newelloutdoors.ca for an update. Please also allow 1 business day for us to reply. 

If you have any questions about returns and exchanges, please email us at:

hello@newelloutdoors.ca