Warranty
We stand by our products because you’re standing on our products.
We offer a two-year warranty that covers any defects that affect the paddle board's ability to hold air, including the seals and valves. We offer a one-year warranty that covers the EVA pad (the grip pad) and all accessories.
Newell Paddle Boards include a manufacturer's warranty to cover all manufacturing defects for one (1) year from the date of purchase. Warranty coverage is non-transferable and only applies to the original purchaser.
Warranty Claims
Original proof of purchase required for all warranty claims. Warranties do not cover damage that may result from the misuse of the product, unauthorized modification or repairs, impact accidents, heat exposure/excessive exposure to sunlight, improper handling, storage, abuse, maintenance or care or incorrect set-up, or use in a rental operation. Cosmetic flaws that do not affect functionality and/or performance of the board and are not applicable.
It is the responsibility of the purchaser to inspect the board at the point of purchase (i.e. at time of delivery) and satisfy themselves with the condition of the product(s). If there are any issues, please contact Newell Paddle Boards within two (2) days of receipt of the products with pictures and/or video of the defect.
To initiate a warranty claim, please email hello@newelloutdoors.ca
