How do local pickups work?
For orders received through our website before 11:00 am, same-day pickup service is available from 1-4:30pm from our warehouse location at Bay 125 1212 34 Ave SE Calgary Alberta. For orders received after 11:00am, next-day pickup service is available between 1:00pm and 4:30pm; excluding Saturday and Sunday.
How does shipping in Canada work?
We ship all packages to residential and commercial addresses using Canpar. All delivery requests to PO Boxes are made with Canada Post. For delivery service within Calgary, we use Greenway Courier. Greenway will deliver your paddle boards between 1pm and 6pm local time.
What comes with my paddle board?
Your paddle board kit will come with a board (lol), a single blade - adjustable paddle, carrying/storage bag, repair kit, air pump, and a kayak seat
How do I care for my paddle board?
Do not store your board in direct sunlight; keep it in shaded areas such as garages, sheds, carports, or inside your house when not in use. Extreme heat will damage boards and accessories and this is not covered under your warranty. Newell Paddle Boards are made of double-layer PVC however they still can puncture upon impact with sharp objects or surfaces so be mindful about what you are dragging your boards across - or carry them in such a way that they don't drag
After each use, rinse your board with fresh water to remove any residue from your adventure. This is most important when the board is used in saltwater.
When the board is not in use, deflate the board and store it inside the included carrying bag. Ensure the board is stored out of the elements, including extreme hot or cold temperatures.